Q: Can I control timing of my messages?

Yes. For automatic messages, you can choose when review requests go out — immediately after a job is done, or after a 15-minute, 1-hour, or 24-hour delay. You can also cap how many review texts each customer receives.

Q: How does auto message work?

Connect Square, QuickBooks, or Xero in just a few clicks, and Starrr Reviews will automatically detect completed payments and send review requests after the delay you set. Configure it once on the Auto Message page, and your review collection runs automatically.

Q: Can I customize my messages?

Yes, you can customize your messages and timing.

Q: Can I send review requests manually?

Yes. Upload a CSV or Google Sheet, or enter numbers on the Console, and send templated review requests to hundreds of customers at once whenever you choose.

Q: What does Starrr Reviews do with my data?

Your customers' information is used only to send your review messages and run your account. We use enterprise-grade encryption, do not sell customer data to third parties, and handle personal information in line with our privacy policy.

Question 1

How does Starrr Reviews work?

Accepted Answer

Starrr Reviews helps Canadian local businesses collect more Google reviews throughout the customer journey. At checkout, customers can tap your NFC review stand or scan a QR code to open your Google review page instantly. After a visit, Starrr can also send automated SMS follow-ups with a direct review link. Connect integrations like Square, QuickBooks, Xero, and Jobber for automatic messages, or send hundreds of review requests manually.

Question 2

How long does setup take?

Accepted Answer

About 30 seconds. Search for your business, connect your Google review link, and you are ready to go — whether you want SMS follow-ups, an NFC stand and QR code at checkout, or both. Integrations like Square or QuickBooks take just a few extra clicks if you want automatic messages after payments.

Question 3

Do I need technical skills?

Accepted Answer

No. Starrr Reviews is built for busy business owners. Anyone can use Starrr Reviews.

Question 4

Can I try without a credit card?

Accepted Answer

Yes. Start a 30-day free trial with no credit card required. Connect your business and send review requests right away. No contract required.

Question 5

Why send requests via SMS?

Accepted Answer

SMS gets read. Text messages have roughly a >90% open rate, compared to <5% for email. A single tap takes your customer straight to your Google review page, and requesting reviews soon after a visit gets the best response. SMS works alongside NFC tap and QR scan at checkout — use whichever fits each moment in the customer journey.

Question 6

Can I control timing of my messages?

Accepted Answer

Yes. For automatic messages, you can choose when review requests go out — immediately after a job is done, or after a 15-minute, 1-hour, or 24-hour delay. You can also cap how many review texts each customer receives.

Question 7

How does auto message work?

Accepted Answer

Connect Square, QuickBooks, or Xero in just a few clicks, and Starrr Reviews will automatically detect completed payments and send review requests after the delay you set. Configure it once on the Auto Message page, and your review collection runs automatically.

Question 8

Can I customize my messages?

Accepted Answer

Yes, you can customize your messages and timing.

Question 9

Can I send review requests manually?

Accepted Answer

Yes. Upload a CSV or Google Sheet, or enter numbers on the Console, and send templated review requests to hundreds of customers at once whenever you choose.

Question 10

What does Starrr Reviews do with my data?

Accepted Answer

Your customers' information is used only to send your review messages and run your account. We use enterprise-grade encryption, do not sell customer data to third parties, and handle personal information in line with our privacy policy.

Question 11

Is there any risk to use Starrr Reviews?

Accepted Answer

Starrr Reviews is built in Canada with CASL compliance in mind, so your messages reach customers without putting your business at unnecessary legal risk. We also offer a money-back guarantee if you are not satisfied.

Question 12

What kind of businesses use Starrr Reviews?

Accepted Answer

Any local business that relies on Google reviews, including auto shops, salons, restaurants, dentists, HVAC companies, plumbers, and more across Canada.

Question 13

Which countries does Starrr Reviews operate in?

Accepted Answer

Starrr Reviews specializes in the Canadian market. With Canada's strict anti-spam regulations, we built our platform around CASL-compliant review requests. Rather than building a one-size-fits-all review tool, we chose to focus on the unique needs of Canadian local businesses and help them collect more Google reviews safely and effectively.

Frequently Asked Questions

Frequently Asked Questions